Aren’t couriers amazing?! You buy stuff off the Internet and before you know it, a friendly face comes knocking at your door with a parcel full of things you definitely needed. It’s just so easy. And you don’t even have to tip them. You don’t need to enter into small talk or offer them a cup of tea. And then off they go with a merry whistle and a skip in their step, ready to delight the next person with another parcel of ‘stuff’. They’re a bit like a 365 24/7 Santa!
Now, not everyone has had this experience with their couriers. Maybe we are just lucky in sunny Cornwall. Truth be told, I have occasionally seen what’s going on in the back of their vans and it is rarely a pretty sight. Boxes everywhere and a barrage of ‘this way up’ signs being no accurate reflection of where up actually is.
It is always tempting to think maybe you could use a courier to deliver a piece of furniture. That is, if you can find one of these happy fellows who can offer a reliable service for a sensible price. And they do exist.
But you’d be mad to.
From the client’s perspective, not receiving bespoke furniture from the person who made it would be a bit like getting a birthday card from their bank – definitely missing a key relationship aspect to the event.
The final delivery is, arguably, the most rewarding part of the whole making process (and not just because it is when you get paid). Seeing a client’s face light up with delight when they see their unique commission in person. Shaking their hand or enjoying a cup of tea and a bit of small talk. It is all part of the journey of the life of a furniture project and should be enjoyed by both sides.
Which is why I am concentrating all of our marketing efforts on Hawaii!
Until next time,